Terms and returns

Last updated 1 November 2026

Who we are

This website is run by CableCove.

73 Ratcliffe Drive
Bristol
BS34 8TX
cablecove1@gmail.com

These terms apply when you buy from this website. They don't affect your legal rights as a consumer.

Your order

We deliver to UK addresses only. Prices are in pounds, and postage is added at checkout before you pay. Your order is accepted once your payment goes through, and we'll email you when it's posted.

The holder doesn't include a charger or an adapter. It works with your original Oral-B charger and plugs into a bathroom shaver socket, or into a wall socket using a shaver plug adapter. Please choose the version that matches your toothbrush.

Delivery

Orders are packed and sent with Evri within 1–2 working days. Evri Standard usually takes 2–3 working days after dispatch, and Evri Next Day aims to arrive the next working day after dispatch. If your order doesn't arrive, please email us.

Changing your mind

You can cancel your order for any reason within 14 days of the day you receive it.

Tell us: email cablecove1@gmail.com with your order number and say you want to cancel. You can use the form below, but you don't have to.
Send it back: post it to the return address we give you within 14 days of telling us. You pay the return postage.
Get your refund: we'll refund what you paid, including standard postage, within 14 days of receiving it back or of you showing proof that you posted it, whichever comes first. We'll use your original payment method.

If you chose Evri Next Day, we only refund the cost of Evri Standard postage. We may reduce your refund if the holder has lost value because it was handled more than needed to check it, as you would in a shop.

Cancellation form

To CableCove, cablecove1@gmail.com:

I cancel my contract for the sale of the following goods: [item]
Order number: [number]
Ordered on / received on: [dates]
Name: [your name]
Address: [your address]
Date: [today's date]

If something is wrong

If your order is faulty, damaged or not as described, please email us. The law gives you a right to a refund within 30 days of receiving it, and after that you may be entitled to a repair, a replacement or a refund. We pay the cost of returning faulty items.

Using the holder safely

Follow the instructions that came with your charger and toothbrush. Keep the holder and charger away from water, and stop using the holder if it's damaged.

Every 6th order free

Every paid order on this website gets a number, in the order payments are received. Every 6th order (the 6th, 12th, 18th and so on) is free.
You pay as normal at checkout. If yours is a free order, the thank-you page tells you, and the full amount, including postage, is refunded automatically. Your order is still sent.
Refunds can take a few working days to reach your account. There is no cash alternative.
Orders we place ourselves for testing aren't counted, and orders that are cancelled or returned aren't renumbered.
We may end or change this offer at any time, but this won't affect orders already placed. If a free order is returned, there is nothing further to refund.

Our responsibility to you

If we break these terms, we're responsible for loss or damage you could reasonably have expected. We're not responsible for business losses. Nothing here limits our responsibility where the law doesn't allow it, such as for death or personal injury caused by negligence.

Other information

Oral-B is a trademark of The Procter & Gamble Company. CableCove is not affiliated with or endorsed by Oral-B.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts and keep the legal protections you have there.